Place: Papa Johns
Location: Road No. 12, Opp. Nissan showroom, Banjara Hills
Meal: Lunch (with a couple of friends)
After enjoying a movie, we decided to go hog at Papa Johns. I loved their pizza’s while in the US, their garlic sauce is yum!! So here we were at their Road No. 12 outlet at about 3:00 PM on Saturday afternoon. One table was occupied, and rest of the place was empty. We sat in a corner and took a while to decide on our order.
We ordered a Meal for Two (half and half of Small Garden Special and Veg. Barbecue pizza, portion of Cheese Sticks, and 2 x Pepsi), Tandoori Chicken for One, Original Breadsticks and a bottle of water. We sat there for about 30 minutes thereafter, but nothing, not even the water or Pepsi’s were served. When after that long we asked the waiter to get us the water at least, he serves the Cheese Sticks. After about 10 minutes, the Pepsi’s were served, but still no water. Then he brings us the Pizza for Two, which was supposed to be a half and half, but it turns out to only Garden Special. We ask for a replacement and he takes the pizza back in. Then came the water, along with Garlic Parmesan Breadsticks, not the Original Breadsticks we ordered. At this point I totally lost it. I asked if the Manager was in the store, and was answered in positive. Five minutes later, another waiter comes and informs us that the Manager is not in the store. We walked out!!
Ten minutes after we sat at our table, the place was empty. We were the only customers in the store and it took the waiter more than 30 minutes to get a bottle of water. And then he messes up our order big time. We would have continued with our meal if the Manager (who was told to be in store) attended to us, but he was amiss.
I had great expectations from this place. Their pizza’s are good, no doubt about that. But if the service is this pathetic, I would never return to this store. Surprisingly, these were the same guys who delivered a pizza on time when I ordered one on New Year’s eve. But such horrid service is not going to gain them customers in the restaurant.
PS: We did taste the Cheese Sticks. They were good but not great.